FAQs


What is Cargocost?

  • Cargocost is a quick and convenient way to obtain an instant online LCL quotation from virtually all our origins we serve worldwide to your door in the UK. You can then convert the quotation into a booking all via the web, 24 hours a day, 7 days a week.
  • Cargocost provides detailed quotations showing costs from FOB Port of loading through to door including ocean freight charges, UK destination handling charges, Customs clearance fees and door delivery.
  • Booking instruction details can also be entered online (no faxing or paperwork - except for any statutory requirements).
  • A competitive all-in price: no hidden or late surcharges after you ship (CAFs, BAFs included).
  • Detailed summarised quotations are provided.

Back to top

 

How do I register?

  • In order to benefit from the all the features of Cargocost, you will need to register with us. You can make 5 online enquiries without registration, but for our best online rates you will need to register.
  • To register, simply click on the "Register" link on our homepage. The information we require is very straightforward, and the minimum necessary for us to carry out the quotation and booking process efficiently. Some of the information you provide during registration is defaulted into your bookings to make the quotation and booking process even quicker.
  • "More than one employee from the same company can register with Cargocost, so there is no need to "share" passwords - indeed, we strongly recommend against this practice! Behind the scenes we will link users from the same company, and all company information will be available to all registered users of that company. So if someone is on leave, colleagues can still access or update his, or her, shipment details. Information remains Confidential to your company throughout.
  • You can update or print your personal registration details at any time.

Back to top

 

How do I make a booking?

  • The LCL sea freight rates you see on the Cargocost website are available to anyone who wishes to make a booking. Rates are only "firmed up" once you start to complete the booking process. Rates may change without notice, depending on the booking situation.
  • Before you can complete your first booking, you must register your company details and establish your password (see "How do I register?" above).
  • Also when making your first booking, we will need to obtain full booking information from you so that we can comply with our statutory requirements.
  • Repeat bookings are made easy with Cargocost. It will remember information such as the consignee and notify party from previous shipments and this is available for you to select again without tedious typing. Other details of your most recent shipments will also be retained, and will be presented as default options for you if required.

Back to top

 

What do we offer?

  • Cargocost is an exclusive product of Unsworth Global Logistics, a provider of international logistics services both to and from a huge portfolio of areas throughout the world.

Back to top

 

Where can you import from?

  • Cargocost currently covers most origins throughout the Far East, Indian Sub continent, Middle East, Australasia and the Americas .
  • For a specific enquiry, go to the Cargocost home page : select the Origin Port and delivery point the cargo will be delivered then you will be able to view the freight cost including delivery and UK charges.

Back to top

 

What can you ship?

  • Less than container loads i.e. LCL, in gauge non-hazardous cargo. i.e. individual piece dimensions must not exceed 2mx2 x2 with a weight of 3000kgs. If your cargo does not fulfil these requirements, please contact our Import Team on 0870 350 2011.

Back to top

 

What can you not ship?

  • No Hazardous, Obnoxious or Tainting cargo
  • Some Out of Gauge cargo maybe not be able to ship - Please contact us with details to check if cargo can be accepted and shipped.
  • Cargo not suitably packed for shipping as LCL cargo.
  • Restricted or Prohibited goods such as, controlled drugs, Firearms, Pornographic, Counterfeit goods, live Animals etc..
  • If your shipment falls into one of the above categories which Cargocost cannot automatically handle or from an origin which Cargocost does not serve then please contact the Cargocost team as per details shown on the “Contact us” page.

Back to top

 

Trading Terms and Conditions

  • All business is transacted by Cargocost or Unsworth Global Logistics under the Standard Trading Terms and Conditions of British International Freight Association (BIFA2005). See Terms & Conditions for full details at www.uglog.com .

Back to top

 

Pricing Policy

  • LCL ocean Freight rates may fluctuate without notice due to market conditions. So even if you checked a vessel and rate yesterday, that same rate may not be available when you return to make a booking
  • For Port to Door shipments, any origin charges that are not included in the FOB Quotation will be for the account of the shipper i.e. inland trucking to port, origin THC, Export Documentation and customs clearance fees.
  • Cargocost rates are specific to each registered customer, customers are not permitted to use the rate of another registered customer.
  • Once cargo is booked and confirmed rates remain valid for 30 days.

Back to top

 

What if I cancel a booking

  • A cancellation fee or dead freight charge may apply if you cancel a shipment or part of a shipment less that 48hrs prior to our closing.

Back to top

 

How can I keep a record of quotes and bookings?

  • On confirmation of your booking, full details are available for you to view and print within Cargocost . This means that you have immediate confirmation that an order is on the way.
  • Various reports are available to you on the Cargocost website. These will include all details of shipments made by your company.

Back to top

 

If you require further assistance?

  • All transactions can be completed on the Cargocost website.
  • Online "Help" is available, and also there is an FAQ section (Frequently Asked Questions) on the site.
  • Please use the "Contact us" link to email the Cargocost team if you have a problem or are unable to work out what to do. The Cargocost team will endeavour to respond within four working hours.
  • For very urgent or critical problems only please contact the Cargocost team on the telephone numbers listed on the "Contact us" page.

Back to top

 

What if Cargocost cannot quote for my shipment?

  • If you have a shipment that can't be handled by Cargocost, please contact us by phone on 0870 350 2011.

Back to top